Printer Resources

In order to continue providing our customers with high-quality products at reasonable prices, here is our return policy (effective January 1, 2013). This policy applies to working cartridges that the customer can no longer use. Faulty or defective cartridges are only covered during the 90-day guarantee period.

Montana Ink & Toner uses high-quality refilling and re-manufacturing supplies that are guaranteed to perform as well as original equipment manufacturer (OEM) products. Our inks and toners are purchased from suppliers whose quality standards are backed by years of experience in the refilling industry.

At the store level, our testing equipment and quality control procedures ensure that our customers receive inks and toners that produce sharp, vibrant prints. Ink cartridges are cleaned and filled as close as possible to the manufacturer’s weight. If an ink cartridge cannot be filled to full manufacturer’s weight, we adjust the purchase price accordingly. Laser cartridges are disassembled and cleaned, and any worn parts are replaced during reassembly.

If you’re not satisfied with any prefilled, refilled, or compatible ink or laser cartridge purchased in our store, please return the product along with a valid store receipt with 90 days of purchase. Montana Ink & Toner will repair the faulty cartridge, provide a replacement, credit the full amount toward an OEM product, or issue a refund for the price of the product. If your cartridge was originally purchased on a credit card, we can’t give a cash refund on its return. The refund must be applied to a credit card.

It is highly unlikely that a refilled or remanufactured cartridge will cause damage to your printer. If you feel this has occurred, please obtain a written statement from the company that services the equipment or from the equipment manufacturer stating exactly how the cartridge was responsible for the damage. Send the statement and the repair invoice to us and we’ll fully reimburse the repair charge if the claim is found to be warranted.

For HP Touchscreen/LCD Screen Inkjet printers:

• Go to your settings

• Press “Printer Maintenance”

• Scroll down and press “Printer Update Options”

• Check “No” for Updates

For HP Non-Touchscreen Inkjet printers:

• Find your “Printer Assistant” for you specific model

• Click on “Tools”

• Click on “HP Update”

• Click on “Settings”

• Click “Never” in the selection menu

• Click on “OK”

• This will resolve the issue for Firmware updates on your printer.

For Brother Touchscreen Inkjet Printers:

• Go to “All Settings”

• Scroll down and press “Machine Info.”

• Press “Firmware Auto Check”

• Check “Off”

For Canon Touchscreen Inkjet Printers:

• Go to “Setup”

• Press “Settings”

• Press “Device Settings”

• Scroll down and press “Update Notification Setting”

• Press “No” to shut off the updates

For Epson Inkjet Printers:

• Search “Epson Software Updater” in the Windows search bar and open the program

• Select your printer model from the drop down menu and select “Auto Update Settings”

• Select “Never” under the “Interval to Check” menu.

• To save your settings and exit, select “OK”

Each Printer May Vary In Its Settings

Warning!

This does not guarantee the refill cartridge to work. If the most recent firmware update was installed onto your printer, you (as the customer) would have to wait until the batch of chips is updated. We are sorry for this Inconvenience.

Brother DR-350 drum reset:

For DCP-7020, IntelliFax-2820, IntelliFax-2910, IntelliFax-2920, MFC-7220, MFC-7225N, MFC-7420, MFC-7820N

• Turn on the printer and replace the drum. Keep the front door open.

• Press the options key on the control panel until the display shows “Replace Drum”

• Press “1” to reset drum

• The LCD screen will show “Accepted”

• Close Front Cover

For HL-2040, HL-2070N

• Turn on the printer and replace the drum. Keep the front door open.

• Press and hold the “Go” button for 4 seconds or until all four LEDs light up.

• Release the “Go” button and close the front door.

• If the drum light is off, the drum unit is reset.

Brother DR-360 drum reset:

For HL-2140, HL-2170W

• Turn on the printer and replace the drum. Keep the front door open.

• Press and hold the “Go” button for 4 seconds or until all four LEDs light up.

• Release the “Go” button and close the front door.

• If the drum light is off, the drum unit is reset.

For DCP-7030, DCP-7040, MFC-7340, MFC-7345N, MFC-7440N, MFC-7840W

• Turn on the printer and replace the drum. Keep the front door open.

• Press the “Clear/Back” button.

• Press “1” for yes to confirm new drum installed

• The LCD will show “Accepted”

• Close the front cover

Brother DR-400 drum reset:

For HL-1230, HL-1240, HL-1250, HL-1270N, HL-1435, HL-1440, HL-1450, HL-1470N

• Turn on the printer and replace the drum. Keep the front door open.

• Press and hold the “Go” button for 4 seconds or until all four LEDs light up.

• Release the “Go” button and close the front door.

• If the drum light is off, the drum unit is reset.

For DCP-1200, DCP-1400; IntelliFax-4100e; MFC-8300, MFC-8500, MFC-8600, MFC-8700, MFC-9600, MFC-9800, MFC-P2500; IntelliFax-4100, IntelliFax-4750, IntelliFax-4750e, IntelliFax-5750, and IntelliFax-5750e

• Turn on the printer and replace the drum. Keep the door open.

• Press the “Clear/Back” button.

• The LCD will show “New Drum Was Installed”

• Press “1” for Yes

• The LCD will show “Accepted”

• Close the front cover

For MFC-9700

• Turn on the printer and replace the drum. Keep the front door open.

• Press the Right key on the arrow pad.

• The LCD will show “Replace Drum”

• Press “1” for Yes\

• The LCD will show “Accepted”

• Close the front cover

Brother DR-420 drum reset:

For HL-2220, HL-2230, HL-2240, HL-2240D, HL-2242D, HL-2250DN, HL-2270DW

• Turn on the printer and replace the drum. Keep the front door open.

• Press and hold the “Go” button for 4 seconds or until all four LEDs light up.

• Release the “Go” button and close the front door.

• If the drum light is off, the drum unit is reset.

For DCP-7060D, DCP-7065, HL-2280DW

• Turn on the printer and replace the drum. Keep the front door open.

• Press and hold the “Go” button for 4 seconds or until all four LEDs light up.

• Release the “Go” button and close the front door.

• If the drum light is off, the drum unit is reset.

For MFC-7360N, MFC-7460DN, MFC-7860DW, IntelliFAX2840, IntelliFAX 2940

• Turn on the printer and replace the drum. Keep the front door open.

• Press and hold the “Go” button for 4 seconds or until all four LEDs light up.

• Release the “Go” button and close the front door.

• If the drum light is off, the drum unit is reset.

Brother DR-520 drum reset:

For DCP-8060, DCP-8065DN, MFC-8460N, MFC-8660DN, MFC-8670DN, MFC-8860DN, MFC-8870DW

• Turn on the printer and replace the drum. Keep the front door open.

• Press the “Clear/Back” button.

• Press “1” for yes to confirm new drum installed

• The LCD will show “Accepted”

• Close the front cover

For HL-5240, HL-5250DN, HL-5250DNT, HL-5280DW

• Turn on the printer and replace the drum. Keep the front door open.

• Press and hold the “Go” button for 4 seconds or until all four LEDs light up.

• Release the “Go” button and close the front door.

• If the drum light is off, the drum unit is reset.

Brother DR-620 drum reset:

For HL-5340D, HL-5350DN, HL-5370DW, HL-5370DWT

• Press and hold the Blue “GO” button until all the lights light up

• Release and the drum unit is reset to 100%

For DCP-8080DN, DCP-8085DN, MFC-8480DN, MFC-8680DN, MFC-8690DW, MFC-8890DW

• Open the printer door and press the “Clear/Back” button.

• The LCD screen will display “Reset Drum 1. Yes 2. No”

• Press “1” to reset the drum counter

• Printer will show “Accepted”

• You may now close the printer door and your printer drum counter is set to 100%

Brother DR-630 drum reset:

For HL-L2300D, HL-L2320D, HL-L2321D

• Make sure that the front cover is open.

• Press and hold “Go” for about four seconds until all of the LEDs light up.

• Once all four LEDs are lit, release “Go”.

• Close the front cover.

• Make sure the Drum LED is now off.

For HL-L2305W, HL-L2340DW, HL-L2360DN, HL-L2360DW, HL-L2361DN, HL-L2365DW, HL-L2366DW

• Make sure that the front cover is open.

• Press and hold “OK” for about two seconds to display “Drum Unit”, and then press “OK”.

• Press arrow to display “Reset” and reset the drum counter.

• Close the front cover.

For DCP-L2500D, DCP-L2520D, DCP-L2520DW, DCP-L2540DN, DCP-L2540DW, DCP-L2541DW, MFC-L2680W, MFC-L2700D, MFC L2700DN, MFC-L2700DW, MFC-L2705DW, MFC-L2707DW, MFC-L2701D, MFC-L2701DW, MFC-2703DW

• Make sure that the front cover is open.

• Press and hold “OK” for about two seconds to display “Replace Drum?”

• (DCP models) Press arrow to reset the drum counter.

• (MFC models) Press 1 to reset the drum counter.

• Close the front cover.

For HL-L2380DW, DCP-L2560DW, MFC-L2720DW, MFC-L2740DW

• Close the front cover.

• Press “X” to interrupt the error.

• Press “Tool” image “Settings” All Settings Machine Info. Parts Life

• “Drum” will show

• Press “#” on key pad until the Touch screen message changes to “Reset Menu”

• Press Drum, and then press “Yes” to reset.

• The message “Accepted” will display

• Press “Home” button.

Brother DR-720 drum reset:

For HL-5440D, HL-5450DN, HL-5470DW, HL-5470DWT, HL-6180DW, HL-6180DWT

• Turn on printer and open front door

• Press and hold the green “Go” button until all the lights light up then release the button.

• Close the door and your drum life counter is reset to 100%.

For DCP-8110DN, DCP-8150DN, DCP-8155DN, MFC-8510DN, MFC-8710DW, MFC-8910DW, MFC-8950DTW, MFC-8950DW, MFC-8950DWT

• Turn on the printer and open the front door.

• With the front cover open hold the “Clear” button.

• The LCD screen will show “Reset Drum 1. Yes 2. No.”

• Press “1” to reset the drum counter.

• The LCD screen will show “Accepted”

• You may now close the printer door and your drum counter is set to 100%.

Brother DR-730 drum reset:

For DCP-L2550DW, HL-L2350DW, HL-L2370DW, HL-L2370DW XL, HL-L2390DW, HL-L2395DW, MFC-L2710DW, MFC-L2750DW, MFC-L2750DW XL

• Turn on the printer and make sure the front cover is closed

• Hold down the “OK” button and the “Up / Plus” arrow button at the same time

• The printer display will ask if you want to reset the drum unit

• Select the down button and the display will read “Accepted”.

Brother DR-820 drum reset:

For HL-L5000D, HL-L5100DN, HL-L5200DW, HL-L5200DWT, HL-L6200DW, HL-L6200DWT

• With your Brother printer turned on open the front cover.

• Press and hold “OK” until “Drum Unit” is displayed on the screen then press “OK”.

• Press the up arrow for “Reset” to reset the printer’s drum counter.

• Close the front cover of the machine.

For DCP-L5500DN, DCP-L5600DN, DCP-L5650DN, DCP-L5600DN, DCP-L5650DN, HL-L6300DW, MFC-L5700DW, MFC-L5850DW, MFC-L5900DW, MFC-L6700DW, MFC-L6800DW

• Make sure the machine is turned on.

• Press “Settings” icon

• Select “All Settings”

• Select “Machine Information”

• Select “Parts Life”

• Press and hold “Drum Life”

• Press “Yes” to reset the drum

• Press “Home” Button