customer resources

You will find resources on a range of services and products we offer.

Return Policy

In order to continue providing our customers with high-quality products at reasonable prices, Montana Ink & Toner is introducing the following return policy effective January 1, 2013.

This policy applies to working cartridges that the customer can no longer use. Faulty or defective cartridges are only covered during the 90-day guarantee period.

  • All products for return must be unopened
  • Valid receipts must be provided for all products
  • Refunds will only be given toward purchase of new products or in the form of store credit (for customers who have business accounts)
  • If the product is still within our 90-day warranty, the customer will receive a full refund of the purchase price
  • For products 90 to 120 days after purchase, the customer will receive a 50% refund
  • No credit will be given for products more than 180 days after purchase

Please remember that OEM products generally cannot be returned once opened. If you have trouble with an OEM cartridge, contact us and we may be able to troubleshoot the problem.

Warranty

Montana Ink & Toner uses high-quality refilling and remanufacturing supplies that are guaranteed to perform as well as original equipment manufacturer (OEM) products. Our inks and toners are purchased from suppliers whose quality standards are backed by years of experience in the refilling industry. At the store level, our testing equipment and quality control procedures ensure that our customers receive inks and toners that produce sharp, vibrant prints. Ink cartridges are cleaned and filled as close as possible to manufacturer’s weight. If an ink cartridge cannot be filled to full manufacturer’s weight, we adjust the purchase price accordingly. Laser cartridges are disassembled and cleaned, and any worn parts are replaced during reassembly.

If you are not satisfied with any prefilled, refilled, or compatible ink or laser cartridge purchased in our store, please return the product along with a valid store receipt within 90 days of purchase. Montana Ink & Toner will either repair the faulty cartridge, provide a replacement, credit the full amount toward an OEM product, or issue a refund for the price of the product. If your cartridge was originally purchased on a credit card, we cannot give a cash refund on its return. The refund must be applied to a credit card.

It is highly unlikely that a refilled or remanufactured cartridge will cause damage to your printer, but if you feel this has occurred, please obtain a written statement from the company that services the equipment or from the equipment manufacturer stating exactly how the cartridge was responsible for the damage. Send the statement and the repair invoice to Montana Ink & Toner, and we will fully reimburse the repair charge if the claim is found

Brother DR-350 Drum Reset

For HL 2040 and 2070N Printers

  • Turn the printer on. Be sure that the drum light is blinking
  • Open printer front cover
  • Press and hold the go button until the LEDs light up
  • Once all 4 LEDs are lit, release the go button
  • Install the drum and toner units into the printer and close the front cover
  • The drum light should now be off and the printer will begin counting pages for your new drum unit

For MFC 7220, 7225N, 7420, 7820N; DCP 7020; Intellifax 2820, 2850, 2910, and 2920 Printers

  • Install the new drum section and leave front cover open
  • Press the options button
  • The printer will ask if you want to replace the drum
  • Press #1 for YES 5. When you see “Accepted” on the panel, the front cover can be closed and the printer will begin counting pages for your new drum unit
Brother DR-360 Drum Reset
  • Open the front cover of the printer
  • Press and hold the white button for about 4 seconds until all the LEDs light up
  • Once all LEDs are lit, release the button
  • Close front cover
  • Your printer will now begin counting pages for your new drum unit
Brother DR-400 Drum Reset

For HL 1230, 1240, 1250, 1270N, 1435, 1440, 1450, and 1470N Printers

  • With front cover open, press and hold the button on the left side of the printer until all LEDs turn on
  • Once all lights are lit, release the button
  • Ensure that the drum light has turned off
  • Close front cover
  • The printer will now begin counting pages for your new drum unit

For MFC 8300, 8500, 8600, 8700, 9600, 9700, 9800, 9850, 9860; DCP 1200, 1400; Intellifax 4100, 4100e, 4750e, and 5750e Printers

  • With the front cover open, press and hold the clear button
  • The printer screen will say “Replace Drum?”
  • Press #1 for YES 4. When you see “Accepted” on the panel, the front cover can be closed and the printer will begin counting pages for your new drum unit
Brother DR-500 Drum Reset

For HL 1650, 1670N, 1850, 1870N, 5040, 5050, 5070N, 8420; MFC 8420, 8820; DCP 8020, and 8025D Printers

  • Open printer front cover
  • Press and hold the go button for about 4 seconds
  • Close front cover
  • The printer will now begin counting pages for your new drum unit
Brother DR-520 Drum Reset
  • Make sure the machine is turned on and the drum light is blinking
  • Open the front cover
  • Press and hold the go button for 4 seconds until all the LEDs light up
  • Once all LEDs are lit, release the go button
  • Close the front cover
  • Your printer will now begin counting pages for your new drum unit
Dell 1700/1710 Drum Reset
  • Place toner cartridge into drum unit
  • Install drum unit into printer
  • Leave the printer front door open
  • Press and hold the cancel button until all lights flash in sequence
  • Close the printer front door
  • Your printer will now begin counting pages for your new drum unit
Dell 1720 Drum and Page Counter Reset
  • Turn off the power using the switch on the back of the printer
  • Open the front door of the printer
  • While holding down the continue button, power on the printer
  • Keep holding the continue button until the LEDs begin to flash, then release the button. The LEDs will continue to flash until only the error light is lit
  • Close the front door. The continue, ready/data, toner low, and load paper lights should be lit
  • Wait until the printer completes the post process. post is complete when fan noise and rollers stop
  • Wait 5 seconds after post completes
  • Press the cancel button slowly 4 times until the toner low light is lit. This will reset the counter
  • Press and hold continue until all LEDs begin to cycle in sequence, then release the button. Only the toner low light should be on
  • Turn the printer off and then back on to complete the process.